Are the prices displayed on the website inclusive of VAT?
The prices displayed on our website are always in euros (€) and include VAT.
Can I still change or cancel my order?
If a shipping confirmation has not yet been sent by email, the order can be changed or cancelled by contacting us. You can call us on 06-12649426. Once the shipping confirmation has been received, the order can no longer be changed or cancelled.
Why haven't I received an order confirmation yet?
After your order has been successfully completed, an order confirmation will be sent by email. If you have not received it within 30 minutes, please check your spam folder, verify the email address you entered, or contact us.
Do I have to pay shipping costs?
If the total order amount is less than € 50,- (applicable to the Netherlands), shipping costs will be charged. For all other countries, shipping is free on orders of € 75,- or more.
Is the item I ordered actually out of stock?
This is possible. Although our online stock levels are updated immediately when a sale is made, it may occasionally happen that an ordered item is no longer available. We will inform you by email and refund the payment you made.
Where do I enter the discount code?
You can enter the code in your shopping cart under “Promotional or discount voucher”
What is the expected delivery time?
Orders are delivered within 2–3 business days.
Will a track and trace code be sent?
The track and trace code will be emailed as soon as the order has been shipped. The exception is when the order is shipped as a letterbox parcel.
What is the return procedure?
If the ordered item does not meet your expectations, you may return it within 14 days of the delivery date. This also applies to discounted items. Returned items must be sent back in their original, clean and undamaged condition, with the original product label and price tag still attached. The return form must be completed in full and included with the returned item. It is important to clearly indicate which item is being returned. Return shipping costs are borne by the buyer. Once the item has been received and inspected, the refund will be transferred to your account.
Can an item be exchanged?
Yes. You can place a new order and return the original item. If you indicate on the return form that the item is being exchanged, the return shipping costs will be refunded.
Where can I find the return form?
A return form is available for download at the bottom of this page.
What is the return period?
Items ordered through the webshop may be returned within 14 days of the delivery date, provided they are undamaged, clean and have their original attached labels. The purchase amount will be refunded to the account used for payment.
Are returns free of charge?
No. The return shipping costs are borne by the buyer. Once the item has been received and inspected, the refund will be transferred to your account.
When will the refund for a return be issued?
Once the returned item has been received and meets the return requirements, the purchase amount will be refunded to the account used for payment within 3–4 business days. This also applies to discounted items.
What payment methods are available?
Orders placed through our website can be paid for using iDEAL, MasterCard, Maestro, Visa and Klarna (Sofort Banking).
Authenticity of reviews
We believe it is important that reviews provide the most accurate possible picture of our products and service. Our reviews are therefore managed impartially by WebwinkelKeur. WebwinkelKeur has implemented measures to guarantee the authenticity of reviews.
You can read about these measures here. Our customers are not rewarded for writing reviews. If customers do receive a reward for writing a review, for example in the form of a gift, discount or compensation, this will be clearly indicated on the review as a sponsored review.
